Frequently asked questions

Most offers post within minutes. Some — usually longer surveys or app installs with a hold period — take longer, and show as Pending in your transaction history until the partner confirms them.

The most common reasons are: the offer requires a step you didn't finish (check the requirements listed on the offer), you're using a device or country the offer isn't available for, or the partner hasn't sent confirmation yet. If it's been more than 72 hours, open a support ticket with the offer name and roughly when you completed it.

Yes, and it varies by payout method — each one lists its own minimum and any fee on the withdrawal page.

Once approved, most payouts complete within a few business days, depending on the method.

No. Multiple accounts (including sharing a device or household with another user's account) can result in withdrawals being held for review.

This does happen occasionally — usually because the partner determined the completion didn't qualify. If it happens after you've already withdrawn those points, the reversal is recorded and your account may show a negative balance to work off with future earnings, rather than the points simply disappearing unexplained.